Frequently Asked Questions

No, the custom consultation is completely free, though non-refundable deposit is required to start production of your piece of custom jewelry.

The price of a custom piece of jewelry depends on the type and amount of metal, gemstones, and labor required to create the piece. There is no additional “custom design” cost.

Depending on the intricacy of the piece and how quickly you respond for approval when needed, the custom jewelry process can take from 3 to 12 weeks from deposit to complete. 

Yes, we can create new jewelry with gemstones and/or diamonds from your existing jewelry.

No, we do not recommend reusing your gold because it may cause problems in production and result in a lower quality piece. We do offer store credit for scrap gold that can be applied to the cost of the new custom jewelry. In special situations we will reuse customer’s gold for sentimental reasons, though there may be an additional fee if intensive repair and/or recasting is necessary to complete the piece.

There are a couple stages in the process that require approval from you to ensure the piece is exactly what you’re hoping for.

No, we do not offer financing, but you are able to make as many payments as you’d like as your custom jewelry is being created. Final payment is due when the jewelry is completed and ready for pick-up.

Yes, an appraisal is provided with all custom work over $1000. 

We recommend having your jewelry professionally cleaned and checked every 6 months, or at the very least, once a year.